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FAQ

Who is MAINENTRANCESPORTS.com?
For the most part mainentrancesports.com is the number one website on the internet devoted to selling the best offered sports cards and memorabilia collectors want. 

What are the hours of operation?
Main Entrance Sports hours are from 9am-7pm Monday – Saturday, Closed on Sunday. Customer service is our highest priority. We will respond to all emails in a timely matter and will make sure you get the right answers the first time.

What is our grading system?
Every possible effort is made to properly grade our items. However, we are not bound by the opinions of any authenticators, grading services, or "experts." Condition grading is very subjective.

How long does it take to ship my order?
We usually ship 1 to 2 business days after an order is placed. Our primary carrier is the United States Postal Service using First Class or Priority Mail. We have found USPS to be very reliable and faster than other carriers' ground services. All our shipments have delivery confirmation or are signature required and are fully insured so you will be covered if there is a problem. 

I think my order was lost in the mail. When do I get my money back or a replacement?
Our insurance company requires us to allow 22 days from the date the item ships to process a claim for non-receipt. Although it is unusual for an item to take that long to arrive sometimes lost items get found or redirected to the correct address. After the 22 day waiting period we will process your claim and give a full refund or replace the item within 5 working days. Refund or replacement is the customer's choice. 

Can an order be cancelled?
We can cancel your order only if the item has not shipped. If an item has shipped but is in transit, we may be able to intercept the order for a fee of $20.00. In the event that an intercept is not possible, you will need to follow the return policies stated in the policies page .

What do you do with Unclaimed Merchandise? 
Any items unpaid for or unclaimed after 30 days may be discarded or resold at Main Entrance Sports discretion.

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